Rental Maintenance During Social Distancing

In an effort to limit person-to-person contact, and in accordance with advice from our legal team, we are limiting our response to maintenance requests to emergency, habitability, and general safety concerns. A general overview of maintenance requests we will respond to are as follows:

  • No water
  • No hot water
  • No heat when outside ambient temperature is below 60 degrees
  • All instances of temperature concern if infants, elderly, or persons that require temperature for health purposes reside in the property.
  • Smell of gas in or around the property (CALL XCEL)
  • Drain or sewer back-up or toilet overflow continuing to run out of toilet
  • Toilet back-up or stoppage with only one bathroom
  • Property damage
  • Fire or wind damage
  • Electrical malfunction that includes sparking or crackling sounds
  • Flood or water leaks
  • Break-in that requires repairs
  • Extermination of rodents or vermin
  • Weatherproofing or waterproofing (roof leaks, broken exterior doors or windows)
  • Malfunctioning locks on exterior windows, doors, or gates
  • Stair or railing malfunctions, or other tripping hazards
  • Mold or reports of mold/wetness
  • Malfunctioning appliances

These policies are in line with the current habitability laws, which can be found here:

Updated Residential Tenants Health and Safety Act, House Bill 1170:

Original Habitability Laws:

We will address any requests outside of these on a case-by-case basis.