Rental Maintenance During Social Distancing
In an effort to limit person-to-person contact, and in accordance with advice from our legal team, we are limiting our response to maintenance requests to emergency, habitability, and general safety concerns. A general overview of maintenance requests we will respond to are as follows:
- No water
- No hot water
- No heat when outside ambient temperature is below 60 degrees
- All instances of temperature concern if infants, elderly, or persons that require temperature for health purposes reside in the property.
- Smell of gas in or around the property (CALL XCEL)
- Drain or sewer back-up or toilet overflow continuing to run out of toilet
- Toilet back-up or stoppage with only one bathroom
- Property damage
- Fire or wind damage
- Electrical malfunction that includes sparking or crackling sounds
- Flood or water leaks
- Break-in that requires repairs
- Extermination of rodents or vermin
- Weatherproofing or waterproofing (roof leaks, broken exterior doors or windows)
- Malfunctioning locks on exterior windows, doors, or gates
- Stair or railing malfunctions, or other tripping hazards
- Mold or reports of mold/wetness
- Malfunctioning appliances
These policies are in line with the current habitability laws, which can be found here:
Updated Residential Tenants Health and Safety Act, House Bill 1170: http://leg.colorado.gov/bills/hb19-1170
Original Habitability Laws:
https://www.colorado.gov/pacific/sites/default/files/Attachment%205-Warranty%20of%20Habitability.pdf
We will address any requests outside of these on a case-by-case basis.